Shipping & Return

 

 

Shipping

Which countries Qi wireless car chargerprovides free shipping?

Qi wireless car charger, based in Hong Kong, currently provides free shipping for all items & all orders to almost all countries, including United States, Canada, United Kingdom, Ireland, Norway, Germany, Netherlands, France, Spain, Portugal, Austria, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If Car owners in other countries want to purchase from Qi wireless car charger, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that Qi wireless car charger ships to customers worldwide.

How long will the shipment take?

At carqiwireless.com, we value every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.

Generally it takes 9~25 Business days for your order to arrive (80% USA package delivered in 9 working days) . Faster delivery is available with an additional cost to upgrade to Expedited Shipping.

Total Delivery Time = Processing Time + Shipping Time. All at Business Days.

Free Shipping: 2-3 Processing Time + 13-20 Shipping time;

Expedited Shipping: 2-3 Processing Time + 5-12 Shipping time;

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.

Do I need to pay the tax?

Information below is for reference only, and Qi wireless car charger takes no responsibility for the information provided.

 

General Custom Duty and VAT Information

United States

Single Order<800 USD, No Custom Duty & Sales Tax

European Union Countries

Single Order<22 Euro, No Custom Duty & VAT
150 Euro<Single Order<22 Euro, Only VAT Required
Single Order>150 Euro, VAT Required, Custom Duty Required if Applicable

United Kingdom

Single Order<18 GBP, No Custom Duty & VAT

Canada

Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD
No Custom Duty & VAT

Japan

Single Order<16,666 JPY, No Custom Duty & VAT

Mexico

Single Order<50 USD, No Custom Duty & VAT

Australia

Single Order<1000 AUD, No Custom Duty & VAT

New Zealand

Single Order<800 NZD, No Custom Duty & VAT

 

Note: The postal parcels don't provide the tracking status information in India and African countries.  For orders from India and African, we have to ship via DHL now, and it costs extra USD 35.00

If there are any further questions, please Email to sales@carqiwireless.com.

 

Returns

 

  1. If your item arrived damaged/defective, please send us a very clear picture or video of the damaged through Email to sales@carqiwireless.com. and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to sales@carqiwireless.com. within 7 days of delivery with picture or video of the damaged. We will issue your request as soon as receiving your email.

 

  1. To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.

 

  1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

  1. Shipping charges do not include customs duties or taxes at your country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.

 

  1. If the order has been returned due to wrong shipping address,  incomplete shipping address, recipient unavailable, unclaimed at local service point/post office after notified, or any other similar reasons, to re ship the returned item(s), you must pay the shipping fee. If you want to cancel the returned item(s), you must pay the shipping fee and 20% stocking fee.

 

  1. If your order arrived with some items missing, first, please kindly refer your order status page to check which items should be included in the package, because we,usually ship your order separately if you order multiple items due to,international shipment dimension limitation. If some items are missing, please kindly take a photo of all the items you received and contact our,customer service at sales@carqiwireless.com..

 

  1. If the item you received if not what you ordered, please kindly take a photo or video if needed, keep the item in its original package and contact our customer service at sales@carqiwireless.com..