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Q & A about CarQi wireless charger

Q: How to install the car cell phone wireless charger? 
A: Some models are directly connected to the car original cigarette lighter or USB port, and the unique mold can be perfectly stuck in the right place.
Some models need to remove the car central control panel, replace the original car tray and connect the power supply from the back of the cigarette lighter. Suggest operating this by professional technicians.

Q: Can I use the phone case at the same time? 
A: Yes, you can, the charger is suitable for the rubber\plastic\TPU phone case but no metal on it, and the thick phone case(over 4mm) can affect charging speed and even cause stop charging.
When the charger doesn’t work, please check if there are any metal objects like coins, IC Cards, bank cards between the phone and charger.

Q: Does wireless phone charger support fast charging? 
A: Yes, it supports 10W, 7.5W and 5W charging.

Q: Does Carplay/Android Auto work when using wireless charging? 
A: Our device is only charging the cell phone, you need wire to connect cell phone for the CarPlay function. And our device will stop charging when wire connecting by smart identification.

Q: Will the CarPlay still work without cable plugging in when using wireless charging? 
A: the CarPlay must wire plugging to work. our product is charging function only.

Q: BMW car is not running but the charging pad is still working? 
A: Our device is parallel connecting the car cigarette lighter power wire. As I know, some brands car (such as BMW) cigarette lighter power off about 10 minutes after car off (the door should be closed).


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  • I have a 2019 Honda Civic but when I plug this product into either the USB port or cigarette lighter in the car it does not charge. I took the pad inside and plugged it into a USB port and it lights right up. What might the problem be?

    Mike Fulton

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